Becoming a manager is more than just a change in title. It involves changing one’s own thinking and behaviours to meet the challenges of one’s new role and to create the behaviour you would like from your team. It also involves becoming a person your employees admire and respect and one your boss can rely on.
There are different roles that make for a good manager. A manager produces the desired results and achieves the goals of the organization through projects and tasks. A manager administers policies and procedures so that the organization runs effectively. A manager will need to be creative and innovate new ideas. A manager should help employees work through conflict and mediate tension between the employees and the organization and should build a work environment and culture that supports the goals of the organization.
The keys to success are in the relationships you have with your team members and your boss. Knowing the expectations your boss has and connecting with your team to help them identify their strengths, weaknesses and ambitions will go a long way in becoming a successful manager.
As you may well imagine, becoming a good manager does not just happen. It takes time to develop the skills needed and to earn the trust and support of the whole team. Some of the activities a new manager will experience is to learn to look like a manger. This is not to say wear a suit and tie but to fit in, in a manner reasonably close to the organizations expectations.
Building a rapport and connecting with the team go a long way to create a healthy workplace environment. A manager’s goal is not to be friends with the team, but to develop positive and personal performance related relationships.
Acting as a role model and coach is an opportunity to have a positive influence on your team. Showing good judgment, patience and following through on agreements will help in establishing boundaries and building trust. Good coaching focuses on helping others learn in ways that let them keep growing afterward.
It is the manager’s responsibility to help with the professional and career development of the team members by encouraging, supporting, removing obstacles and providing the resources for the development. It is the manager’s job to help the team be the best they can be.
Building trust through listening to learn gives managers the ability to effectively communicate with and influence staff by not inserting their opinion and not judging what the employee says while they are speaking. It is important to let employees know that you are willing to listen, even though it may not result in agreement.
Pat Keller, Manager – JADA Solutions (Indoor Environmental)